Terms of Service & User Agreement

Slotora (the "Platform" or "App") is owned and operated by The Royals Valley ("we", "our", or "us"). By accessing or using our website at getslotora.com, the mobile application, or any associated scheduling services, you agree to be bound by these Terms of Service.

1. Services Provided & Platform Role

Slotora provides an online discovery, business listing, and appointment booking intermediary platform. Slotora enables customers to discover local establishments (such as salons, healthcare clinics, fitness studios, dining, and sports turfs) and schedule appointments or browse services.

Slotora operates strictly as a technology intermediary under Section 79 of the Information Technology Act, 2000. All physical services, treatments, procedures, and commercial deliveries booked through the platform are contracted directly between the customer and the respective merchant establishment.

2. User Account & Verification

To access certain scheduling and merchant management features, users may authenticate via Google OAuth or phone/email. Users agree to provide genuine, accurate information. Users are responsible for maintaining the confidentiality of their credentials and all activities occurring under their account.

3. Booking Integrity & Cancellations

Customers agree to arrive promptly for scheduled appointments. Cancellations or rescheduling requests should be initiated via the booking management link or by contacting the business directly within the merchant's designated cancellation policy timeframe.

4. Merchant Obligations & Listing Truthfulness

Merchants registering and listing on Slotora warrant that:

• All business details, opening hours, addresses, contact numbers, and service prices are accurate and updated.
• They possess all necessary local business registrations, municipal trade licenses, and statutory permissions to perform their listed services.
• Slotora reserves the right to suspend or remove any business profile that contains inaccurate, misleading, or unauthorized materials.

5. Intellectual Property

All trademarks, logos, brand assets, and platform source code relating to Slotora are the exclusive property of The Royals Valley or its respective licensors, protected under the Trade Marks Act, 1999 and the Copyright Act, 1957.

6. Limitation of Liability

To the maximum extent permitted by applicable law, Slotora and The Royals Valley shall not be liable for any direct, indirect, incidental, or consequential damages arising from the quality, safety, delivery, or cancellation of physical services provided by third-party establishments.

7. Governing Law & Jurisdiction

These Terms and any dispute arising out of or related to the use of Slotora shall be governed by and construed in accordance with the laws of the Republic of India, subject to the jurisdiction of the competent courts in West Bengal, India.

8. Contact & Grievance Redressal

For any legal or service inquiries, contact our compliance team: