Privacy Policy & Legal Compliance

Slotora (the "Platform" or "App") is owned and operated by The Royals Valley ("we", "our", or "us"), an entity governed under the laws of the Republic of India. This Privacy Policy details how we collect, process, store, and protect information, and outlines our compliance with applicable Indian legislations.

1. Intermediary Status (Section 79, IT Act 2000)

Slotora functions as an online technology intermediary and discovery platform under Section 2(1)(w) and Section 79 of the Information Technology Act, 2000. Slotora connects consumers with local commercial establishments, appointment providers, and service merchants. Slotora does not directly own, operate, or deliver the third-party merchant services listed on the platform.

2. Information We Collect

• User Account Information: Name, email address, phone number, profile photo, and role (Customer/Business Owner) provided during registration or Google Sign-In.
• Location Information: Real-time or user-specified GPS coordinates (latitude, longitude, city, country) collected with explicit user consent to calculate distances and display nearby businesses.
• Commercial Business Information: Business trade name, physical address, business phone number, operating category, services, pricing, operating hours, and offers.
• Transactional & Activity Data: Appointment bookings, service requests, reviews, ratings, favorites, cancellations, and support communications.
• Device & Notification Data: Device push tokens (FCM) used solely for operational alerts, appointment reminders, and platform status updates.
• Payment Information: Transaction identifiers and payment order details processed securely via certified payment gateways (Razorpay). We do not store sensitive payment card details or net banking credentials.

3. Commercial Directory & Public Storefront Photography Policy

To assist users in local discovery, Slotora maintains a curated public commercial directory:

• Public Commercial Data: Business names, physical store addresses, publicly listed shop contact numbers, and categories are indexed from publicly accessible commercial records and physical business premises.
• Original Public Photography (Copyright Act, 1957): Photographs of storefronts, building facades, and public signboards displayed on Slotora are original photographic works captured from public spaces by our team or contributed by users/merchants. In accordance with Section 17 and Section 52(1)(s)/(t) of the Indian Copyright Act, 1957, photographing architectural structures and permanently situated public commercial establishments from public spaces is lawful.
• Trade Names & Signage (Trade Marks Act, 1999): Display of business signboards and commercial names is strictly for identification and geographic location purposes under the doctrine of Nominative Fair Use (Section 30 of the Trade Marks Act, 1999).
• Claiming & Takedown Rights: Any verified business owner can claim their store profile to update photos, edit details, or request delisting at any time.

4. How We Use Information

• To provide real-time appointment scheduling, booking management, and queue tracking.
• To present accurate nearby discovery results, driving directions, and local business profiles.
• To verify merchant identities and prevent fraudulent bookings.
• To send essential transactional notifications (booking confirmations, reschedules, cancellations).
• To comply with regulatory audits, statutory obligations, and consumer protection mandates.

5. Data Security & Storage

We implement reasonable security practices and procedures as mandated under Section 43A of the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Data is hosted securely on Google Cloud / Firebase infrastructure with end-to-end encryption in transit (HTTPS/TLS) and encrypted storage at rest.

6. User Rights & Data Protection (DPDPA 2023)

Under the Digital Personal Data Protection Act, 2023, data principals (users) have the following rights:

• Right to Access & Summary: You may view your profile, booking history, and personal details within the app at any time.
• Right to Correction & Erasure: You may update outdated information or request complete deletion of your account and personal data.
• Right of Grievance Redressal: You may submit complaints directly to our designated Grievance Officer.
• Right to Nominate: You may nominate an individual to exercise your rights in the event of death or incapacity.

To submit a data or account deletion request, visit our Account Deletion Portal or email us directly.

7. Business Claim, Modification & Removal Requests

If you are a merchant or business owner and wish to claim your business page, update listing details, or request removal from our discovery feed:

• Email our Merchant Support Team at hello@theroyalsvalley.com with the subject line [Business Listing Request] - <Your Store Name>.
• Provide proof of ownership (such as shop establishment license, utility bill, or official communication from your registered business number/email).
• Requests for removal or updates are processed within 36 to 48 business hours in accordance with IT Intermediary Rules.

8. Grievance Officer (Rule 3(2), IT Rules 2021)

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, the contact details of the Grievance Officer are provided below:

9. Policy Updates

We may update this Privacy Policy periodically to reflect technological, operational, or legal developments. Continued use of Slotora after notice of changes signifies acceptance of the revised policy.